How to request a return
Updated April 12, 20262 min read
Quick answer
Return eligibility, deadlines, shipping costs, and refund options depend on the order terms and marketplace policy. Review those terms and contact the supplier or marketplace operator before sending goods back.
What should I check before returning goods?
Confirm the return window, authorization process, return destination, shipping responsibility, and refund or replacement terms. Keep the supplier's written instructions.
How do I submit a return request?
Use the return or support workflow provided by the marketplace. Include the order details and a clear description of the reason for the request.
Frequently asked questions
- Can every order be returned?
- Return rights and conditions depend on the contract, marketplace policy, and applicable law.
Related guides in Disputes & Returns
Still need help?
Contact your marketplace operator for support and response-time information.
Contact Support