How to raise an order issue
Updated April 12, 20263 min read
Quick answer
If an order issue occurs, review the marketplace's dispute policy and follow its instructions. Preserve relevant order documents, communications, and evidence, and submit them through the channel specified by the operator.
What information should I keep?
Keep the order confirmation, quote, shipping documents, relevant communications, and clear evidence of the issue. Submit information through the marketplace's approved process.
How long will a dispute take?
Eligibility, deadlines, review steps, and response timing are set by the marketplace operator and any applicable payment provider. Check the published policy for the order.
Frequently asked questions
- Does AdeptLink make a binding decision on disputes?
- Dispute handling depends on the marketplace's terms and payment arrangement. Review the policy that applies to your order.
Related guides in Disputes & Returns
Still need help?
Contact your marketplace operator for support and response-time information.
Contact Support